Refund Policy

Effective Date: July 2, 2026

At The Digital Shop, we strive to provide high-quality digital products and a smooth shopping experience. Please read our refund policy carefully before making a purchase.

Digital Product Sales

Because our products are delivered instantly and can be downloaded immediately after purchase, all sales are generally final. We do not offer refunds, returns, or exchanges for digital products unless required by applicable law.

Eligible Refund Requests

A refund may be considered in the following circumstances:

You were charged more than once for the same product due to a payment error.
You purchased the same product multiple times by mistake.
The product is corrupted or cannot be downloaded, and we are unable to provide a working replacement within a reasonable time.
You received a product that is significantly different from its description.

Non-Refundable Situations

Refunds will generally not be provided for:

Accidental purchases.
Change of mind after purchase.
Purchasing the wrong product.
Incompatibility with your device or software when system requirements were clearly stated.
Failure to read the product description before purchasing.
Lack of technical knowledge required to use the product.
Products that have already been downloaded or accessed, except where required by law.

Technical Support

If you experience any issues downloading or accessing your purchase, please contact our support team. We will make every reasonable effort to resolve the issue promptly.

Refund Request Process

To request a refund where eligible, please contact us within 2 days of your purchase and include:

Your order number
The email address used for the purchase
The name of the product
A detailed description of the issue

We aim to review refund requests within 3–5 business days.

Chargebacks

If you have an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Most issues can be resolved quickly through our support team.